Front Office & Guest Experience Management

Complete front-office training built around Opera Cloud PMS, the property-management system used by leading hotel groups. The programme covers reservations and distribution channels, check-in/check-out and cashiering, night audit, and the fundamentals of revenue management. Beyond systems, the course develops the guest-experience mindset of Swiss hospitality: anticipating needs, personalising stays, handling difficult situations, and turning complaints into loyalty. Includes concierge skills and upselling technique. Graduates enter reception, reservations and guest-relations roles in hotels and serviced residences.